Terms of Service
Affordable, Courteous & Friendly Internet & Computer Services for America
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*** DIAL-UP / Wi-Fi & W-DSL TERMS OF SERVICE: ***
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Customers can choose from several payment options available:
- Pay full monthly payment, due every month.
- Pay one full year of service. The customer is not obligated to a year of service, however does NOT receive any credit back if the customer decides to leave the service before the prepaid term is up.
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*** TEMPORARY CANCELLATION POLICY: ***
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If a customer should need to temporarily cancel service due to extended vacation or other situations, this will be handled like a regular service cancellation and the present connection/installation fee will apply when service is re-established. Services are billed on a monthly basis so any cancellation will not result in a partial refund for services already paid for. Customers are responsible for full service fees during any month that the service has been used. D12 Networks reserves the right to collect any property of D12 Networks during any outage of service. Should D12 Networks get the impression that a temporary cancellation will become permanent, D12 Networks will collect all its equipment immediately. This includes, but is not limited to antennas and power injectors.
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*** LATE PAYMENT POLICY: ***
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In the event a customer does not pay their bill on time, a late fee will be assessed immediately after the due date. D12 Networks will generally try to contact late customers a few weeks after their due date has passed.
In the event a customer's second bill goes unpaid, service will be disabled until payment in full is received. D12 Networks is responsible for customers connection even if the customer does not use it or it is temporarily disabled due to non payment, therefore the customer is still responsible for payment during any time their account has been disabled due to non payment.
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*** EQUIPMENT AND SUPPORT: ***
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D12 Networks will provide the necessary radio equipment and surge protection to connect to the wireless uplink and provide a wired cat5 connection to a customer computer. If the customer wishes to connect multiple computers, provide firewall security, or enable wireless within the residence or business, then the customer will be responsible to purchase the necessary equipment. D12 Networks will be happy to make recommendations.
D12 Networks is responsible for equipment and connectivity up to the end of the cat5 cable. Any other networking equipment and computers are the responsibility of the customer. D12 Networks would be happy to provide technical support for customer equipment at a rate of $50 per hour, with a minimum of a $50 charge per visit. Per hour support fees are due upon completion of the service.
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*** GENERAL: ***
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D12 Networks does not require contracts or any obligation for residential customers. We do not offer contracts for some small businesses that agree to no contract service.
D12 Networks bills 15 days prior to your anniversary of your monthly signup date.
D12 Networks does send bills electronically over email or by standard mail (standard mail delivery will be assessed a 75 cent postage fee). Online payments can be paid via credit card or paypard thru the paypal interface.
D12 Networks customers are encouraged to refer others to be D12 Networks customers. Any existing customer that refers another, and that residence/business does subscribe, the referring customer will receive one month free. If the referring customer paid a year ahead, the credit will be appended to the end of the prepaid period.
We are always happy to hear from you and would be glad to answer any questions you have. Please email us at support@d12networks.com
*** DIAL-UP / Wi-Fi & W-DSL TERMS OF SERVICE: ***
*********************************************
Customers can choose from several payment options available:
- Pay full monthly payment, due every month.
- Pay one full year of service. The customer is not obligated to a year of service, however does NOT receive any credit back if the customer decides to leave the service before the prepaid term is up.
**************************************
*** TEMPORARY CANCELLATION POLICY: ***
**************************************
If a customer should need to temporarily cancel service due to extended vacation or other situations, this will be handled like a regular service cancellation and the present connection/installation fee will apply when service is re-established. Services are billed on a monthly basis so any cancellation will not result in a partial refund for services already paid for. Customers are responsible for full service fees during any month that the service has been used. D12 Networks reserves the right to collect any property of D12 Networks during any outage of service. Should D12 Networks get the impression that a temporary cancellation will become permanent, D12 Networks will collect all its equipment immediately. This includes, but is not limited to antennas and power injectors.
****************************
*** LATE PAYMENT POLICY: ***
****************************
In the event a customer does not pay their bill on time, a late fee will be assessed immediately after the due date. D12 Networks will generally try to contact late customers a few weeks after their due date has passed.
In the event a customer's second bill goes unpaid, service will be disabled until payment in full is received. D12 Networks is responsible for customers connection even if the customer does not use it or it is temporarily disabled due to non payment, therefore the customer is still responsible for payment during any time their account has been disabled due to non payment.
******************************
*** EQUIPMENT AND SUPPORT: ***
******************************
D12 Networks will provide the necessary radio equipment and surge protection to connect to the wireless uplink and provide a wired cat5 connection to a customer computer. If the customer wishes to connect multiple computers, provide firewall security, or enable wireless within the residence or business, then the customer will be responsible to purchase the necessary equipment. D12 Networks will be happy to make recommendations.
D12 Networks is responsible for equipment and connectivity up to the end of the cat5 cable. Any other networking equipment and computers are the responsibility of the customer. D12 Networks would be happy to provide technical support for customer equipment at a rate of $50 per hour, with a minimum of a $50 charge per visit. Per hour support fees are due upon completion of the service.
****************
*** GENERAL: ***
****************
D12 Networks does not require contracts or any obligation for residential customers. We do not offer contracts for some small businesses that agree to no contract service.
D12 Networks bills 15 days prior to your anniversary of your monthly signup date.
D12 Networks does send bills electronically over email or by standard mail (standard mail delivery will be assessed a 75 cent postage fee). Online payments can be paid via credit card or paypard thru the paypal interface.
D12 Networks customers are encouraged to refer others to be D12 Networks customers. Any existing customer that refers another, and that residence/business does subscribe, the referring customer will receive one month free. If the referring customer paid a year ahead, the credit will be appended to the end of the prepaid period.
We are always happy to hear from you and would be glad to answer any questions you have. Please email us at support@d12networks.com
Toll Free 1-800-647-3145 or (814) 569-1934